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Senior IT Support Engineer

Mumbai, India

Job Summary

The Senior IT Support Engineer provides technical assistance for computers, software, and related technologies, serving as the first point of contact for users. The role involves diagnosing issues, resolving incidents, maintaining system performance, and supporting IT operations.

Key Responsibilities

  • Provide technical assistance for issues related to software, hardware, and general IT systems.
  • Respond to queries via phone, email, or in person.
  • Diagnose problems and guide users through solutions.
  • Install and maintain computer systems, software, and peripherals.
  • Maintain performance of computers and networks.
  • Support IT budgeting for software and hardware needs.
  • Train staff on Microsoft Office and company applications.
  • Support phone systems, video conferencing, SharePoint, and intranet.
  • Document incidents, requests, resolutions, and processes.
  • Run diagnostics and produce reports on recurring issues.
  • Suggest process improvements.

Required Skills & Qualifications

  • Minimum 5 years of experience as an IT Help Desk Technician.
  • Bachelor’s degree in IT, Computer Science, or related field.
  • Strong knowledge of computer systems and mobile devices.
  • Hands-on experience troubleshooting basic technical issues.
  • Excellent communication and customer orientation.

Preferred Skills

  • Microsoft or Cisco certifications.
  • Experience with upgrades, repairs, troubleshooting, networking, spyware, VoIP.

Soft Skills

  • Problem-solving
  • Adaptability
  • Customer service orientation
  • Team collaboration
  • Planning and organization
  • Stress tolerance

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    Why join us

    At Arthnova, you will be part of a team that values thoughtful people, gives them room to grow, and trusts them with meaningful responsibility. You’ll work in an environment where expectations are clear, feedback is constructive, and development is taken seriously.

    Senior colleagues are actively involved in helping you build your capabilities, and you’ll have opportunities to contribute to substantive work from an early stage. For people who appreciate a professional setting with high standards, steady learning, and genuine collaboration, Arthnova offers a place to build a strong and lasting career.